Today we had a client who was there pretty much all day because she was doing taxes for the past four years. She made comments to me throughout the day about how long she had been there and how I looked stressed. One time I went over to answer a question and she said, “Give me your hand.” I thought she was either going to chastise me for biting my nails or give me a palm reading (these were the two thoughts that raced through my head as I reached my hand out to her).
Instead, she gave me a hand and forearm massage. For maybe 20 seconds. It was so weird. But also kind of sweet.
People, man. You can never predict what they’re going to do.